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Process Management

 

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Overview

Process Management is a workshop designed to take natural work teams through a structured process improvement methodology.   This methodology takes a holistic approach to process improvement, in that individual problems are not worked on in isolation from the entire process.   Understanding the process flow and how to measure quality are emphasized.   Quality Function Deployment techniques are used to translate customer requirements into meaningful measurements.  The teams will work on their own processes during breakout sessions.
Participants

Active area teams charged with the improvement, redesign, and monitoring of their work processes.
Seminar Objectives

To enable teams to improve work processes resulting in increased customer satisfaction and reduced costs.  Specific accomplishments include:

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Examination of customers, processes, and products

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Development of a process approach

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Ability to determine customer and business needs

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Ability to identify key processes

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Improved process understanding through the use of flow charts

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Ability to translate complex customer and process demands into meaningful measurements

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Ability to identify improvement opportunities

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Sustained improvements
Time

Two days
Outline Overview of Process Management

Determine Key Customer and Business Needs

Mission Statement
Surveys
Interviews
Performance Indicators

Select Key Processes

Pareto Analysis
Cost of Quality
Process Selection Matrix

Process Definition

Flow Charts
Flow Chart Symbols
Process Charts
Quality Plans

Key Process Measurements

Quality
Performance
Consistency

Concepts of Variability

Identify and Eliminate Gaps

Tree diagram - identifying gaps
Feasibility evaluation

Improvement Implementation

Documentation
Quality Plans
Training
Auditing
Feedback Metrics

Capability and Planned Experimentation

To request information send us an e-mail

All workshops can be held on-site!
For a rate quote call
860-940-7799
or e-mail:  info@mesacg.com

 

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Last modified: January 16, 2008