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[ Process Management ] [ Process Management ] [ Meeting Management ]
The success or failure of a
business is determined by how well customer requirements are met and how
efficiently resources are utilized to produce the product or service. In
order to improve customer satisfaction and reduce costs, processes must be
continually improved. Process
Management provides a methodology for teams to apply tools to an process to
achieve lasting improvements. Meeting
Management develops facilitators and team leaders.
Curriculum
Process
Mapping
Process Mapping enables natural
work teams, particularly in service areas to select, examine and improve their
processes. This approach looks at the flow or a process, examines how well
it is functioning and identifies improvement opportunities. This results
in increased customer satisfaction, reduced cycle time, reduced costs and
increased quality. This methodology is particularly suited to service
areas because processes have often evolved from needs with little or no
consideration for flow and process performance. As a result service
processes are often poorly designed and incapable of meeting goals. The teams work on their own processes during breakout sessions. (2 days)
NOTE: Prior to conducting the workshop, Mesa Consulting Group, Inc.
will facilitate a management planning session for setting goals and selecting
teams.
Process
Management
Process Management enables natural
work teams to improve processes through a structured process improvement
methodology. The results are increased customer satisfaction and reduced costs.
This methodology takes a holistic approach to process improvement, in that
individual problems are not worked on in isolation from the entire process.
Understanding the process flow and how to measure quality are emphasized.
The methodology is very similar to Process Mapping but focuses more on
measurement and analysis. As such it more applicable to manufacturing
settings. The teams work on their own processes during breakout sessions. (2 days)
NOTE: Prior to conducting the workshop, Mesa Consulting Group, Inc.
will facilitate a management planning session for setting goals and selecting
teams.
Meeting
Management
This seminar enables the participant
to facilitate or lead meetings in order to maximize effectiveness. Keys to
successful meetings are developed and discussed throughout the workshop.
Specific topics covered include:
