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Process Management

 

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Overview

Process Mapping is a workshop designed to take natural work teams through a structured process improvement methodology that works particularly well in service areas.   This methodology takes a holistic approach to process improvement, in that individual problems are not worked on in isolation from the entire process.   Understanding the process flow and how to improve it are emphasized.   The teams will work on their own processes during breakout sessions.
Participants

Active area teams charged with the improvement, redesign, and monitoring of their work processes.
Seminar Objectives

To enable teams to improve work processes resulting in increased customer satisfaction and reduced costs.  Specific accomplishments include:

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Examination of customers, processes, and products

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Development of a process approach

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Ability to determine customer and business needs

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Ability to identify key processes

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Improved process understanding through the use of process maps

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Ability to identify improvement opportunities

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Sustained improvements
Time

Two days
Workbook

Mapping Work Processes by Diane Galloway
Outline Introduction to Process Mapping

Team Selection

Mission Statement
Objectives

Select Processes

Definition

External processes

Internal processes
Process Selection Matrix

Process Definition

Customers

Participants

Stakeholders

Boundaries

Map the Primary Process

Steps

Format

Map Alternative Paths

Map Inspection Points

Improve the Process

Eliminate nonvalue-added steps

Develop and apply standards

Move inspection points forward

Eliminate inspection points

Chart and evaluate inputs and suppliers

Cycle time study

Move steps to another process

Design a parallel process

Automate steps

Training participants

Get feedback

Improvement Implementation

Documentation
Quality Plans
Training
Auditing
Feedback Metrics

To request information send us an e-mail

All workshops can be held on-site!
For a rate quote call
860-940-7799
or e-mail:  info@mesacg.com

 

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Last modified: January 16, 2008