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Quality
Function Deployment
(QFD)
| Overview |
This seminar is designed to provide employees
with the skills and knowledge to identify customer needs and translate
them into product and service attributes and process requirements. Participants work
on their actual product ideas and processes for exercises throughout the
session.
|
| Participants |
Engineers and managers who are responsible
for product or process development. Applicable to those
responsible for improving customer satisfaction with their products or
services.
|
| Seminar
Objectives |
To enable participants to extract customer
needs and desires and to translate those needs and desires into product/service and process requirements. Specific topics and skills
covered include:
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Defining Customer Needs
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Listening to the Voice of the Customer
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Interviewing for
Data
|
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Observational
Research
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Focus Groups
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Building QFD Matrices (House of
Quality)
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Management
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| | |
|
| Time |
3 days |
To request
information send us an e-mail
All
workshops can be held on-site!
For a rate quote call
860-940-7799
or e-mail: info@mesacg.com
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